momoTerms of Use

When you open an account on momo, you agree to our terms governing account creation, deposits, withdrawals, gameplay, and dispute resolution. We operate a sportsbook and live-gaming platform serving users in jurisdictions where our services are legally permitted. Our terms apply to all users accessing momo via web or mobile app.

We at momo maintain clear policies on account verification, payment processing, bonus terms, and user conduct. This document outlines what we require from you and what you can expect from us. By creating an account, you confirm that you have read and accepted these terms in full.

Our services are available only where local law permits. Users are responsible for verifying that access and use of momo comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Verification on momo

To open an account on momo, you provide an email address, create a password, and nominate a deposit method. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Before your first deposit, we request identity verification—upload a government ID photo and confirm your name and mobile number. This step is mandatory and protects both you and momo from fraud.

We at momo reserve the right to request additional documentation if your account activity raises compliance concerns. This may include proof of address, source-of-funds documentation, or further identity confirmation. Verification typically completes within a few hours; delays may occur during weekends or holidays like Idul Fitri and Idul Adha.

Your account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or operate multiple accounts. Violation of this rule may result in account suspension and forfeiture of funds. We at momo monitor for duplicate accounts and suspicious activity patterns.

Account Suspension and Closure

We reserve the right to suspend or close your momo account if you violate our terms, engage in fraudulent activity, or breach local law. Suspension may be temporary (pending investigation) or permanent. If your account is closed, we will attempt to return any remaining balance to your nominated withdrawal method, subject to any outstanding disputes or regulatory holds.

Deposits, Withdrawals, and Our Payment Policy

Deposits to momo are processed through our integrated payment partners. mobile banking, local payment, and online payment deposits typically settle within minutes. e-wallet deposits settle within seconds to minutes. Bank virtual account transfers settle within subject to verification depending on your bank. We do not charge deposit fees; however, your payment provider may apply their own charges.

Withdrawals from your momo account return to the payment method you nominated during deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. Bank transfers return to the same bank VA. We process withdrawal requests within standard windows—typically a few hours during business days. Withdrawals during weekends or holidays may take longer due to banking system schedules.

Deposit and Withdrawal Limits

We at momo set deposit and withdrawal limits based on your account tier and verification status. New accounts typically have lower limits; as you accumulate verified transactions and account age, your limits may increase automatically. Your current limits are displayed in your account settings. If you need to adjust your limits, contact our support team via the Help section in your account.

Gameplay, Bonuses, and Dispute Resolution

All games on momo—sportsbook (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile)—operate on certified random-number generation or real match data. We do not manipulate odds or outcomes based on your account balance or play history.

Bonus offers on momo (if any) are subject to specific terms displayed at the time of offer. Bonuses may carry wagering requirements, game restrictions, or expiration dates. We at momo reserve the right to modify or withdraw bonus offers at any time. Bonus abuse (e.g., depositing and withdrawing without engagement, or exploiting system errors) may result in bonus forfeiture and account suspension.

Disputes and Complaints

If you believe an error has occurred on your momo account—a missing deposit, an incorrect payout, or an unauthorized transaction—contact our support team immediately. Provide your account email, transaction ID (if available), and a detailed description of the issue. We investigate disputes within 5–10 business days and notify you of our findings. If you disagree with our resolution, you may escalate your complaint to our management team.

We at momo operate with transparency. Your account history, every transaction, every game outcome—all recorded and accessible to you.

User Conduct and Prohibited Activities

We at momo prohibit the following on our platform:

• Fraudulent activity, including false identity claims or payment fraud.
• Collusion or coordination with other users to manipulate odds or exploit system errors.
• Use of automated tools, bots, or scripts to access momo or place bets.
• Harassment, abuse, or threats directed at other users or our staff.
• Violation of local law or regulatory requirements in your jurisdiction.

Violation of these rules may result in account suspension, forfeiture of funds, and referral to law enforcement if warranted. We at momo cooperate with regulatory authorities and law enforcement in investigations.

Data Protection and Privacy

We at momo collect personal data (name, email, phone, ID documents, payment details) to operate our platform, process transactions, and comply with law. Your data is stored securely and shared only with payment partners, regulatory authorities, and service providers as necessary. We do not sell your data to third parties. For full details, see our Privacy Policy

Jurisdiction and Governing Law

Our services on momo are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of momo comply with their own jurisdiction's law. If you access momo from a restricted jurisdiction, we reserve the right to suspend or close your account without liability.

These terms are governed by the laws applicable to momo's operations. Any disputes arising from your use of momo will be resolved through our internal dispute process first. If resolution cannot be reached, disputes may be escalated to arbitration or legal proceedings as permitted by applicable law.

Limitation of Liability

We at momo provide our platform "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of momo, including loss of funds due to your own error, system outages beyond our control, or third-party payment provider failures. Our total liability to you is limited to the amount you have deposited on momo in the preceding 12 months.

Changes to These Terms

We at momo may update these terms at any time. Changes take effect immediately upon posting. Continued use of momo after changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

Contact and Support

If you have questions about these terms or need support, contact us via the Help section in your momo account. Our support team is available to assist with account issues, payment questions, and dispute resolution. For users in Jakarta, Surabaya, Bandung, or Medan, we maintain local support channels where available.

By using momo, you acknowledge that you have read, understood, and agree to be bound by these terms in full.