momo Casino & Sportsbook Data Care
This page describes what we collect when you use momo and how we keep that data protected. We at momo handle your personal information—email, identity documents, payment details, and account activity—with security practices designed to prevent unauthorized access and misuse.
Our data policy applies to all users accessing momo via web or mobile app. We collect information needed to operate our sportsbook (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, and esports markets. We also process payment data from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts (mobile banking, local payment, online payment, e-wallet).
Our services are available only where local law permits. We do not share your data with third parties except as necessary to process transactions, comply with law, or operate our platform. By using momo, you acknowledge that you have read this policy.
What We Collect on momo
When you open an account on momo, we collect your email address, full name, date of birth, phone number, and residential address. During identity verification, we request a government-issued ID photo and proof of address. These documents are stored securely and used only for account verification and compliance purposes.
We at momo also collect payment information—your preferred deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA), transaction history, and withdrawal requests. We do not store full credit card numbers or complete bank account details; instead, we retain only the last few digits and payment provider reference codes. This protects you if our systems are compromised.
Your account activity on momo is logged—every sportsbook market viewed, every live-dealer table accessed, every slot game played, every deposit and withdrawal. We track login times, IP addresses, and device information. This data helps us detect fraud, investigate disputes, and comply with financial regulations.
Data Collection During Gameplay
When you engage with momo's sportsbook (football markets during Liga 1 or Piala Indonesia matches), live-dealer tables, or slot games, we record your stakes, outcomes, and timestamps. We collect this for internal analytics, RTP verification, and dispute resolution. We do not sell this data to advertisers or third-party marketers.
How We Use Your Data on momo
We at momo use your information for core platform operations: processing deposits via mobile banking, local payment, online payment, or bank transfers; verifying your identity; settling your withdrawals; and delivering customer support. We also use your data to investigate disputes, prevent fraud, and detect collusion or abuse.
Our analytics team analyzes aggregate gameplay data (not individual records) to understand player behaviour, improve game selection, and optimize our platform. We may use your contact information to send operational notices—maintenance alerts, security warnings, or important account updates. We do not send marketing emails unless you opt in.
Cookies and Tracking
We use cookies and similar tracking technologies on momo to remember your login, maintain session security, and track your navigation. These cookies are essential for platform function—without them, you cannot remain logged in. We do not use cookies for advertising or third-party tracking. You may disable cookies in your browser, but doing so may impair momo's functionality.
Third Parties and Data Sharing
We at momo share your data with payment processors (the banks and e-wallets handling e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions) only as needed to complete your deposit or withdrawal. We also share minimal data with law enforcement if legally compelled, and with our compliance team to verify regulatory requirements.
Our servers may be hosted outside your jurisdiction; data transferred across borders is encrypted in transit. We do not sell, rent, or lease your personal information to third parties. We do not share your gambling history with employers, family members, or other unauthorized persons.
We at momo operate transparently. Your data security is our responsibility, and we take that seriously.
Your Rights and Access on momo
You have the right to request a copy of all personal data we hold on momo. You may also request correction of inaccurate information or deletion of your account and associated records (subject to regulatory retention requirements). To exercise these rights, contact our support team via the Help section in your account or email us directly.
We at momo commit to responding to data-access requests within 14 business days. If we deny your request, we will provide reasons. You also have the right to object to certain data processing—for example, you may opt out of non-essential communication, though operational messages will continue.
Your Security on momo
We implement standard security practices: encryption of data in transit and at rest, regular security audits, and restricted access to sensitive systems. However, no security is absolute. If you suspect unauthorized access to your momo account, change your password immediately and contact support.
Changes to This Policy
We at momo may update this policy at any time. Changes take effect when posted. Continued use of momo after changes constitutes acceptance. We encourage you to review this policy periodically, especially before major tournaments like Piala AFF or Champions League matches when our platform experiences higher traffic.
Contact and Jurisdiction
If you have questions about how we handle your data on momo, or if you need to file a complaint, contact our support team. We maintain local support channels in Jakarta, Surabaya, Bandung, and Medan. Our services are available only where local law permits. In the event of a data breach, we will notify affected users and relevant authorities as required by law.
Your privacy matters. By using momo, you trust us with your information. We take that trust seriously and commit to protecting your data.